10 Aspirational Customer Experience Quotes from the Pros
You want to be the best in your industry. Listen to the advice of some of the best. Here are some aspirational customer experience quotes from the pros on practices to aim your business for the stars.
1. Aim to Become the Standard
2. Build Relationships
“A key driver behind managing the customer experience is being able to form an emotional connection with your customers.” – Alex Stenton-Hibbert
“Develop a frequent communications calendar to keep in touch with customers at regular intervals. Frequent communication means the customer is more likely to feel valued and repeatedly engage with your brand, which could see up to a 300% rise in profit!” – Ty Givens
“Language matters, internally as well as externally, because feelings matter. “Please” and “Thank you” are not forbidden phrases. Use them often” – Micah Solomon
“Your customer experience vision is an inspirational and aspirational statement that outlines the future state of the customer experience.” – Annette Franz
“…the modern, work-from-anywhere contact center requires that we adopt the right tools and practices to internally support our agents so that they can effectively support our customers.” – Jeremy Watkin
“People know to call your customer service 800# when they have a problem. Yet, hearing from a company proactively to express words of thanks helps build trust and connections. Reminder: must be genuine and authentic as customers know the difference.“ – Stacy Sherman
“Well, your customers have needs too. And the best service providers can anticipate these unspoken needs and address them before they happen.” – Steve DiGioia,
“Frequently experimenting with micro-innovations rather than “all in” strategies will lower risk and open the door to consistently improving the customer experience.” – Amanda Riches
